Shipping policy

Shipping Policy

Effective Date:2026

Store Owner & Support Information

Merchant Name: ANDREA ROGERS

Support Email: ienj9477@outlook.com

Return & Shipping Correspondence Address: 10317 FAIRLAND DR, HOUSTON, TX 77051, United States

This Shipping Policy governs all orders of small furniture items placed on our Shopify store. By placing an order, you agree to the terms outlined below regarding order processing, shipping methods, delivery timelines, shipping fees, and delivery restrictions.

1. Order Processing & Handling Time

All small furniture orders are processed within 1–3 business days (excluding weekends, US federal holidays, and peak sale seasons). Processing time includes order verification, quality inspection, packaging, and carrier pickup arrangement.

Once your order is processed and shipped, you will receive a confirmation email with a unique tracking number and real-time delivery updates. We do not process or ship orders on Saturdays, Sundays, or official US holidays.

2. Shipping Coverage & Delivery Restrictions

Domestic Shipping (United States): We ship to all contiguous United States states, Alaska, and Hawaii for all small furniture products.

Strict No PO Box Delivery Policy: Due to the size, weight, and special handling requirements of furniture items, we do NOT deliver to PO Boxes, APO/FPO addresses, or remote freight-only terminals. A valid physical street address is mandatory for all furniture orders to avoid delivery failure, product damage, or return fees.

International Shipping: We currently offer international shipping to most countries worldwide. International customers are solely responsible for all applicable import duties, customs taxes, brokerage fees, and local clearance charges imposed by the destination country. These fees are not included in our product prices or shipping fees and will be collected upon delivery.

3. Shipping Methods & Delivery Timeframes

We use reliable US domestic and international carriers (including USPS, FedEx, and UPS) for all small furniture shipments. Available shipping options and estimated delivery times are as follows:

Standard Shipping: 5–10 business days after processing completion, applicable for all in-stock small furniture items
Expedited Shipping: 2–4 business days after processing completion, available at an additional checkout fee for urgent orders

Please note: Delivery timelines are estimated and not guaranteed. Delays may occur due to carrier transit issues, weather conditions, customs clearance (international orders), peak shipping seasons, or unforeseen logistical circumstances.

4. Shipping Fees & Free Shipping Terms

All shipping rates are calculated based on the item’s weight, size, packaging dimensions, and customer’s delivery address, and will be clearly displayed at checkout before order payment.

We offer free standard domestic shipping on qualifying orders (threshold displayed at checkout) within the contiguous United States. Expedited shipping and international shipping fees are non-refundable under all circumstances.

5. Small Furniture Special Handling Rules

All our products are small-sized furniture, professionally packaged with foam, carton, and protective wrapping to prevent scratches, dents, or breakage during transit. For bulk orders containing multiple furniture pieces, items may be shipped in separate packages and delivered on different days, with no additional shipping charges applied.

Optional premium delivery services (threshold delivery, curbside delivery) are available for selection at checkout for customers requiring special unloading assistance.

6. Order Tracking & Delivery Updates

After your order ships, a tracking number and carrier tracking link will be sent to your registered email address. You can monitor your shipment status in real time via the tracking link. We recommend checking the tracking information regularly and arranging someone to receive the package at the delivery address to avoid missed delivery or carrier return.

If your tracking information shows no updates for more than 5 business days, please contact our support team promptly for assistance.

7. Undeliverable & Returned Shipments

If a shipment is returned to our warehouse due to incorrect customer-provided address, missed delivery, PO Box submission, or customer refusal to accept the package, the customer will be responsible for all return shipping fees and re-delivery fees. We will only re-ship the order after additional fees are settled.

Orders abandoned or unclaimed for more than 15 days after carrier arrival will be processed per our store’s refund and abandonment rules.

8. Damaged or Lost Shipments

Lost Packages: If your order is confirmed lost by the carrier, we will offer a full refund or free reshipment based on your preference after completing carrier verification.

Damaged Items: Please inspect your furniture package immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with photos of the package and damaged product. We will arrange a replacement, partial refund, or full refund free of charge after verification.

9. Shipping Policy Updates

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will take effect immediately upon posting on our store shipping policy page. Your continued use of our store and placement of orders after policy updates constitute acceptance of the revised terms.